8 Tips for Getting the Most Out of Class

In 24 hours, my Marist College class covering journalism, PR, social media and life will meet for the first time this semester. With the new academic year now underway, here are some thoughts for students on what makes for a great classroom experience.

First, show up. Yes, my class meets at 6:30 p.m. and continues until 9 p.m. and I do not take a break in the middle. However, in all likelihood, you won't be too tired to go out after my class lets out. Heck, at 9 p.m., your evening is barely getting started. I put a lot of effort into each of my class sessions and I expect students to do the same.

Second, pay attention. That means not checking your email, looking at Facebook, or drafting your next tweet, unless it's about something going on in class. It's easy for me to find out whether or not you're paying attention. Just one example. You ask me a question about something someone else just asked and for which I gave a five minute response. There are other ways I know you're not paying attention, but I won't divulge those.

Third, following up on the point above, ask questions or give an opinion. I do not necessarily have to agree with you. We can have an honest discussion and perhaps learn from each other's point of view. However, be prepared to back up whatever point you're making. Your future bosses will expect that, too.

Fourth, hand in assignments on time. Hundreds of students over the past 20 years will tell you that I do not accept an assignment even one second late. A deadline is a deadline. If your boss asks where your work product is and you say, “Oh, I went out last night and didn't get home until 4 a.m.,” have your resume updated. You'll need it.

Fifth, get to know me and allow me to get to know you. You cannot ask me for a reference and I cannot recommend you for an internship or job if you are just a name on the roster, sit in the back, never look up, never speak, never offer an opinion, never answer a question in class, never even say hello or goodnight, or in any other way show you care about what you're suppose to learn in class.

Sixth, do a little bit extra. Are you involved in a club or organization? Write a story for the school paper or write a news release to send to the media. Attend meetings of PRSSA and the student chapter of SPJ. It's not just to pad your résumé. It's an opportunity to give me something to talk about should I get a phone call from a former student to whom you have applied for a job...and whom you don't even know is my former student. And yes, she or he will call me if they even suspect you are or were in my class, whether you list me as a reference or not.

Seventh, when I bring in alumni or bring you to places where alumni work, dress appropriately, show interest, ask questions, network, say thank you at the end and follow up with a handwritten note or an email. I have brought my students to dozens of PR and ad agencies, corporations, newspapers and magazines, even the headquarters of Major League Baseball. When the presenters, nearly all of whom were my students, finish their presentations and ask you a question, please don't just sit there staring at the floor. I'll let you in on a secret. They're evaluating you as prospective new employees. One of them could offer you a job. Treat this as an opportunity to meet an advocate for your hiring and get the inside scoop on a possible employer.

Eighth, stay in touch. I have placed more than 200 students in internships and jobs over the years. I understand I may not be your favorite person. However, if I don't hear from you for three years and you send me an email that only says, "Can you review my résumé?" I will be less inclined to respond as quickly as I do to those who keep in touch with me on a regular basis and don't just write to me when they need a favor.

Are there other suggestions professionals in the field would recommend to current students? Please feel free to comment below.

One last thing...I am so grateful to my former students who approach me with job openings for current students or recent grads as a way of saying thank you for helping them. Students who graduated 5, 10, 15 years ago are now in positions where they can hire and they remember when someone helped them. Now they want to pay that back. I tweet those openings and put them up on LinkedIn and Facebook. Some draw a lot of attention while others are ignored. Whatever the result, I ask my former students to keep sending those openings to me. You know I will only send and recommend someone who has done the things I mention in this post, those whom I know will succeed and not disappoint you. Thanks for giving back to your alma mater and those who follow in your footsteps.

So, You Want to Do Good?

No, that’s not a grammatical error in the title of this post. This is about breaking into a field that allows you to do good things on behalf of others, the field of corporate social responsibility, or CSR. 

A couple of weeks ago, I noticed a discussion thread in the LinkedIn group “Corporate Community, Sustainability and Philanthropy” started by 25-year-old Erik Moss, who works for Catholic Charities in Dallas,Texas. Erik wrote, “I'm a nonprofit professional looking to get into the CSR field. Any tips on making that leap? Do most people start out in PR and then move over to CSR?” It was a good question that elicited several responses, including a couple from me and, with Erik’s permission, I’m sharing my mine with you.

I told Erik I entered the CSR field as a paid professional after more than 30 years in journalism and public relations. What helped me was a long-term involvement with community and nonprofit organizations. My career also included high-profile PR positions, which led to me being asked to join some foundation boards.

All of these experiences developed a profile that led a pharmaceutical company, through a connection there, to reach out to me to start their corporate giving and global philanthropy program. That's the other important aspect of this, or any job search – networking and maintaining contacts.

To learn more about this field, visit Web sites like The Chronicle of Philanthropy and the Council on Foundations to learn about CSR, foundation work, and philanthropy. LinkedIn also provides job openings in the CSR field on a weekly basis to members of appropriate groups, including the one mentioned above.

I also recommend being involved as a volunteer or board member of a nonprofit organization. That will help you understand how they operate. That will assist you when, one day, you are in a CSR position as a donor, cause marketer, or provider of engaged employees to volunteer. Such participation in the nonprofit sector will also help connect you to like-minded individuals who will learn of your interest in this field and see what you have accomplished as a volunteer or board member.

Erik raised a question about his age, with a concern that he would be too young to be considered for nonprofit board positions. I told him at 25, he is a prime candidate to serve as a volunteer board member. From what I have come to learn about him, he has energy, insight into his age group (and others, judging by his current work with parents and children), and he can help breathe new life into an organization.

Daniel Torres, a student friend of mine who recently graduated from Marist College, where I still teach, was elected to his school board at 18 and he is running for the New Paltz Town Board this year at age 23. At 21, I was the chair of our city's transportation commission. Local chambers of commerce have young leaders groups that help develop skills and connect them to their communities.

A good writer is worth his or her weight in gold to a nonprofit organization. With extensive layoffs in newsrooms and a diminishing number of traditional news outlets, prospective newsmakers are fighting for a shrinking number of coverage opportunities. You can help an agency develop a blog, a Facebook presence, or a Twitter account if they don't already have those. You can help them with an online newsletter or enhance their Web site. You can lead them to understand how to pitch stories that will get picked up by media, or perhaps even bypass traditional channels by using your social media skills. I told Erik not to let his age or anyone’s perception of him being “too young” impede him from making a mark on the community in which he lives and works.

My advice: pick a cause about which you are passionate and find an agency that has that as part of its mission. Is there a disease that has impacted your family? What about literacy? Is there a set of social issues about which you have strong feelings? I provided links to groups with which I've been involved, but there are thousands more looking for volunteers.

Erik brings another major skill to the table. He’s bilingual. How many companies, agencies, foundations, or other groups lack the ability to offer services or assistance or information in Spanish as well as English? I have two students in my Marist class this semester who are fully bilingual. My advice to any young person – or anyone for that matter – play to your strengths. We all have much to offer.

Career development takes time and while we can plan for our future, there are twists and turns along life’s path that catch us by surprise. Three years ago, I had no idea I would be in the job I am today, nor did I plan my career to develop as it did. Opportunities arise and you have to be ready to accept and take advantage of them -- and I mean "take advantage" in a positive sense. I also believe in karma -- you do good for others and that good is returned to you. That should not be your expectation. One should do something that is good just because it is good. However, if that good is returned to you through an opportunity, accept it with gratitude and grow with that new experience.

One last thing…After less than two months as a program coordinator at Catholic Charities, Erik was promoted to program supervisor, overseeing a staff of eight. That’s a sign of both who he is and what he can do. Those two aspects of one’s professional and personal life are complementary, so I have no doubt that whenever he decides to make the job into corporate social responsibility of philanthropy, he will land on his own two feet.

A Case Study in How to Get a Job

With about a month to go until many students graduate, the search for a job should begin in earnest.  Actually, it should be in high gear. A typical hiring process could take a month or two…at least.  A job opening is posted and applications solicited.  Interviews must be scheduled and references checked before an offer is made.  The successful applicant then should give at least two weeks’ notice to his or her current employer.  If this is your first full-time, post-college job, you may still want a couple of weeks to prepare for your entry into the workforce.  Just to give you an example, I left my position at Marist on January 6, and it appears that no decision will be made on a successor until May at the earliest.

A Marist Communication/Journalism major graduating on May 20 personifies the textbook lesson in how to land a job.  A week after he receives his Bachelor of Arts degree, Bryan Terry of Colonie, NY will start as a news assistant at YNN, a 24-hour news channel, in their Albany, NY hub.  How did Bryan do this? He earned it.

Bryan reminds me of myself at his age.  We were both news geeks, very focused on broadcast journalism.  It is that early interest in what he wanted to do with his life that helped Bryan create a path to his first job offer in the field he has wanted to enter since he was in the sixth grade.

Bryan took advantage of many opportunities offered to him.  He has a 3.9 GPA, plays trombone in the band, studied abroad in Florence, worked with the Marist Poll, and selected three internships that provided him valuable work experience from both sides of the reporter’s notebook – the newsroom of WRGB-TV in Schenectady, the team that produces Capital Tonight on YNN, and the press office of New York City Council Speaker Christine Quinn. At each employer (and you should always consider your internship provider as an employer, whether or not you are paid), he worked hard, doing more than was required; was not a clock watcher; and shared his knowledge of social media.

How well did he do? You can see the respect and true affection his employers had for Bryan in their video tributes.  He may forever be called “Intern Bryan,” thanks to being assigned that moniker during his tenure with Capital Tonight.  His dedication, tenacity, and passion for his work left an indelible impression on each employer.

Bryan also maintained his relationships with his supervisors, sending them an occasional email or visiting if he was in the neighborhood.  I have written before about the importance of networking.  When you meet someone, you shouldn’t think, “How is this person going to get me a job?”  You should show genuine interest in the person with whom you’re communicating, and consider how you can help him or her.  Is there information you can provide?  Do you have knowledge in an area the other person does not and that you would be willing to share?  Was there an interesting item you read in mainstream or social media that is worth passing along? Bryan did this. An email here, a phone call there, an occasional visit, none intrusive, just enough to keep his “top of mind awareness” among potential employers.

Bryan blogs as a class project, but his work product shows he has a reporter’s instinct for news, that he writes well, and that he is not afraid to tackle tough issues.  He follows the right people and organizations on twitter, exhibiting an interest in national, state and local government topics, trends in journalism, a familiarization with his craft.

He checked in with people who would know what jobs might be open now or in the future. That’s how Bryan found out about the opening for a news assistant at YNN.  He had advocates within the organization who could attest to his skills.  He had references who could provide specific examples of his outstanding work (rather than a blasé chat that a human resources professional could sniff out as BS in less than a minute).   His résumé and cover letter extolled his virtues but addressed the needs of his employer rather than thumping his chest about who he is or what he’s done.  Both were also error free, having been proofread by several people.  After his interviews, Bryan immediately sent thank you notes to those who met with him, reiterating his interest in and qualifications for the job.

Bryan’s reward:  a job that is waiting for him a month before graduation.  He communicated his passion and ability, put those qualities to work to create a positive reputation, and as much as this is positive for him, it’s just as positive for YNN, which is fortunate to have someone as talented as Bryan on its team.

One last thing…A couple of weeks ago, I tweeted that one of my former students had a summer internship in finance for a prestigious firm in Manhattan and that anyone interested should direct message me for details and I would connect them to her.  Only two people did: A Marist sophomore and a student in London, England. The Marist student follows me on twitter, but I can’t honestly say that I know him well.  Still, the fact that he contacted me quickly, explained his credentials in 140 characters, and went back-and-forth with me to exchange information, always expressing his appreciation for helping him with this connection, spoke volumes about him.  He got the internship and thanked me immediately after getting the offer.  It was networking all around – my former student contacting me; my using social media to connect with prospective employees, and someone who follows me on that medium to reach out, follow through, and land the gig. That’s an age-old process that still yields results in 2012.

Tweeting Yourself Toward Employment

I'm grateful to Jenny Zou (@jiejennyzou on twitter) of the Chronicle of Higher Education for her very kind article about my efforts to help my students and other Marist grads find jobs via social media, specifically twitter.  I will not rehash what Jenny wrote. You can read Jenny's post in a popular Chronicle blog called WiredCampus.

What I want to discuss here is how this piece came about because it's a lesson in media relations that in itself made news recently because of the issue of "access."  First, let me tell you how this article appeared, then I'll mention the controversy surrounding a well-known freelancer for the New York Times and offer a few of my own thoughts.  I would appreciate your feedback on this, too, because it is an issue I will discuss with my class next semester.

For 14 of the last 18 years I have attended the College Media Relations Conference, initially started by a gentleman named Art Ciervo, picked up by Keith Moore, and now run by the Council of Independent Colleges and the American Association of State Colleges and Universities.  I've had the privilege of speaking at this conference on social media, and it is a wonderful opportunity to network, learn from my peers, and meet reporters from a wide variety of media who come to talk about their publications, blogs, and TV and radio shows.  My friend Steve Smith (@RedCladLoon), who is the national news editor at the University of Nebraska at Lincoln, spoke this year on his work in social media and wrote a great blog entry highlighting the various talks at this year's conference.

At one of the sessions, higher ed media reps are given the opportunity to meet with reporters and editors from the Chronicle and InsideHigherEd.  As I was heading into the session featuring about a half dozen Chronicle reporters, I bumped into Chronicle Editor Jeffrey Selingo (@jselingo). I have much respect for Jeff and appreciated his comments on my social media work at a PRSA Counselors to Higher Education conference last April.  I mentioned to Jeff how one of my students, Alyssa Bronander (@ARBro), had sent me a tweet the day before saying she had not yet been hired.  I couldn't understand why because Alyssa is exceedingly bright, knows social media, is an excellent writer, and extremely personable.  So, I tweeted my incredulity with the hashtags #HireThisWoman and #HireArbro.  In less than five minutes, Alyssa got a tweet from another of my former students, Rob Gedarovich (@rgedarov), whom I mentioned in a previous post, asking for a résumé.  Alyssa eventually was hired by Toys R Us and just started this week as te corporation's associate social media manager.


I mentioned this off-the-cuff to Jeff and I honestly did not do it as a pitch.  We were just talking.  However, Jeff heard a good story, introduced me to Jeff Young (@jryoung), a top tech writer at the Chronicle and for the WiredCampus blog.  Jeff assigned the story to Jenny, who spoke with me by phone as I rode Amtrak back to New York.  Alyssa and my outstanding student intern this past year, Jim Urso (@JimUrso) also emailed and spoke to Jenny to round out the story.  An aside...Jim starts soon in the media relations department at Hofstra University.  My thanks to Karla Schuster (@KarlaSchuster) for hiring Jim.  I know it's a cliché but it's true -- my loss truly is Karla's gain.


What's so controversial about this process?  To me, nothing.  However, to the public editor of the New York Times, you would think PR people were like all those corporations that, on their own or via highly-paid lobbyists (many of them former lawmakers) pay for access to politicians in Washington.  I have met Times reporters at the College Media Conference every year, and was able to get a piece in a Times blog last year by pitching a reporter who had just completed his presentation.  


This process of give-and-take between journalist and public relations professional is common practice and ethical.  If you have a good relationship with a reporter -- pitching only those stories that are truly newsworthy, returning phone calls, not limiting yourself to being a "fair weather friend," and maintaining the highest standards of honesty and integrity -- you have a much better chance of getting coverage of your event, product, location, individual, or, in my case, college, than if you do not have a good relationship with that reporter.  That's a PR 101 lesson, not "get(ting) too cozy with the P.R. professionals who strive to influence coverage," as the Times' public editor alleges.  A journalist and a media relations pro must understand their roles.  They are not mutually exclusive.  They are similar -- tell a story that is worth people's time, enlightens them, and in some cases, advocates for the common good (though that last point is always open to interpretation).

In the back of my mind I think there must be another reason for the Times to go after David Pogue (@Pogue).  Maybe, someday, the Times' PR person will tell us what it is.

Your thoughts?

One last thing...I'll let you in on a little secret.  The second commenter at the end of the WiredCampus post, "mahoneypoststar," is Mark Mahoney, who was a student in a broadcast journalism class I taught at Dutchess Community College about 30 years ago.  Mark was a gifted student with a great sense of humor and a way with words.  He started out at my old radio stations, WEOK/WPDH in Poughkeepsie.  Today, he is the editorial page editor of the Post Star in Glens Falls, NY.  Two years ago, he won the Pulitzer Prize for editorial writing.  To say I'm proud of him is a dramatic understatement.  I offer my thanks to him and to so many of my former students for their words of support and gratitude and retweeting Jenny's WiredCampus post.  Their faith, confidence and affection are deeply appreciated.  The sense of fulfillment I receive from working with and mentoring them is one of the wonderful aspects of my job, particularly at a college like Marist that truly is a community, or as some say, a family.